\u0110\u1eb7c \u0111i\u1ec3m th\u1ee9 nh\u1ea5t c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch s\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 c\u1ea3m nh\u1eadn c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1ef1c ti\u1ebfp s\u1ea3n ph\u1ea9m. \u0110\u1ed3ng th\u1eddi, do \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n l\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o ra v\u00e0 qu\u00e1 tr\u00ecnh ti\u00eau d\u00f9ng di\u1ec5n ra g\u1ea7n nh\u01b0 tr\u00f9ng nhau v\u1ec1 th\u1eddi gian v\u00e0 kh\u00f4ng gian \u0111\u00e3 kh\u1eb3ng \u0111\u1ecbnh kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.<\/p>\n
<\/p>\n
Kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 m\u1ed9t th\u00e0nh vi\u00ean kh\u00f4ng th\u1ec3 thi\u1ebfu v\u00e0 tham gia tr\u1ef1c ti\u1ebfp v\u00e0o qu\u00e1 tr\u00ecnh n\u00e0y. H\u1ecd l\u00e0 \u201cnh\u00e2n v\u1eadt ch\u00ednh\u201d trong ho\u1ea1t \u0111\u1ed9ng th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n v\u1edbi thu c\u00e1ch l\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n. V\u00ec v\u1eady, h\u1ecd v\u1eeba c\u00f3 c\u00e1i nh\u00ecn c\u1ee7a ng\u01b0\u1eddi trong cu\u1ed9c v\u1eeba c\u00f3 c\u00e1i nh\u00ecn c\u1ee7a ng\u01b0\u1eddi b\u1ecf ti\u1ec1n \u0111\u1ec3 mua s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n. \u0110\u00e1nh gi\u00e1 c\u1ee7a h\u1ecd v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c xem l\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t.<\/p>\n
T\u1eeb \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n mu\u1ed1n \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n ph\u1ea3i lu\u00f4n \u0111\u1ee9ng tr\u00ean c\u00e1i nh\u00ecn c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1ef1c ti\u1ebfp s\u1ea3n ph\u1ea9m. Ph\u1ea3i c\u1ed1 g\u1eafng hi\u1ec3u m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c nh\u1eefng y\u00eau c\u1ea7u, mong mu\u1ed1n v\u00e0 \u0111\u00f2i h\u1ecfi c\u1ee7a kh\u00e1ch ch\u1ee9 kh\u00f4ng ph\u1ea3i d\u1ef1a tr\u00ean nh\u1eefng nh\u1eadn \u0111\u1ecbnh hay s\u1ef1 c\u1ea3m nh\u1eadn ch\u1ee7 quan c\u1ee7a ri\u00eang m\u00ecnh \u0111\u1ec3 xem x\u00e9t<\/p>\n
M\u1ed9t qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n bao gi\u1edd c\u0169ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u1ef1a tr\u00ean hai nh\u00e2n t\u1ed1 c\u01a1 b\u1ea3n, \u0111\u00f3 l\u00e0: c\u01a1 s\u1edf v\u1eadt ch\u1ea5t k\u1ef9 thu\u1eadt c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean tham gia tr\u1ef1c ti\u1ebfp v\u00e0o qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5. V\u00ec l\u1ebd \u0111\u00f3, khi \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u2013 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t s\u1ea3n ph\u1ea9m v\u00f4 h\u00ecnh \u2013 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng d\u1ef1a v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt (Technical quality) v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ch\u1ee9c n\u0103ng (Functional quality) \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n
Ch\u1ea5t l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt bao g\u1ed3m ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a c\u01a1 s\u1edf v\u1eadt ch\u1ea5t k\u1ef9 thu\u1eadt c\u1ee7a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n h\u1ee3p th\u00e0nh nh\u01b0: m\u1ee9c \u0111\u1ed9 ti\u1ec7n nghi, hi\u1ec7n \u0111\u1ea1i c\u1ee7a c\u00e1c trang thi\u1ebft b\u1ecb, m\u1ee9c \u0111\u1ed9 th\u1ea9m m\u1ef9 trong trang tr\u00ed n\u1ed9i th\u1ea5t v\u00e0 thi\u1ebft k\u1ebf kh\u00e1ch s\u1ea1n, m\u1ee9c \u0111\u1ed9 v\u1ec7 sinh b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i kh\u00e1ch s\u1ea1n, m\u1ee9c \u0111\u1ed9 \u0111\u1ea3m b\u1ea3o an to\u00e0n trong thi\u1ebft k\u1ebf v\u00e0 l\u1eafp \u0111\u1eb7t c\u00e1c trang thi\u1ebft b\u1ecb m\u00e1y m\u00f3c trong kh\u00e1ch s\u1ea1n. Ch\u1ea5t l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt th\u01b0\u1eddng gi\u00fap kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi \u201cc\u00e1i g\u00ec?\u201d (what?) khi c\u1ea3mnh\u1eadn v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0110\u1eb7c \u0111i\u1ec3m th\u1ee9 nh\u1ea5t c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch s\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 c\u1ea3m nh\u1eadn c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1ef1c ti\u1ebfp s\u1ea3n ph\u1ea9m. \u0110\u1ed3ng th\u1eddi, do \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n l\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o ra v\u00e0 qu\u00e1 tr\u00ecnh ti\u00eau […]<\/p>\n","protected":false},"author":2,"featured_media":5056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[205,81],"yst_prominent_words":[],"class_list":["post-5055","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-phu-quoc","tag-nha-nghi-phu-quoc","tag-resort-phu-quoc"],"_links":{"self":[{"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/posts\/5055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/comments?post=5055"}],"version-history":[{"count":0,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/posts\/5055\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/media\/5056"}],"wp:attachment":[{"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/media?parent=5055"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/categories?post=5055"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/tags?post=5055"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/phuquocxanh.com\/vi\/wp-json\/wp\/v2\/yst_prominent_words?post=5055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}